Customer Order Fulfillment Manager
Emerson
- Székesfehérvár, Fejér
- Állandó
- Teljes munkaidő
This is an opportunity to join to a successful, dynamic, youthful, and professional team which have made remarkable achievements and developed significantly over the past years.You as the Customer Order Fulfillment Manager will be responsible for post order activities to secure on time delivery of distribution orders and of customer specified product configurations. You will lead the team in the responsibilities of order management, procurement, planning, and inventory control.You are collaborating with customers, with the sales organization (inside & outside), with operations and with finance to secure the fulfillment certainty and improve customer experience.Our strategy is working in a value stream concept, and responsible for the entire execution process, end to end, from customer order system receipt until shipment.With this working structure we provide you a high level of authority and responsibility. Your main tasks will be:- Project & Order management: overall responsibility for allocated engineered product execution and customer relationship with interaction direct European customer- Leading Customer Care activities: provide regular updates and build partnership with customers across multiple European countries- Master scheduling: your team schedule orders and projects, you will have the opportunity to create and maintain your own execution plan align with requirements- Planning: this function elevates you to supervise time have left until completion ensuring the intervention wherever required, and to collaborate with your colleagues at production- Purchasing: your team buy individually the required components and items required to complete customer orders- Inventory Control: responsible for and developing the inventory controls which supports the excellent service level and the future growth for the Business Unit across EuropeIN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
- Follow and supervise sales orders through the whole execution process- Maintain DIRECT relationship to distributors and other trade customers of Actuation Technologies Europe- Responsible for on time, accurate order acknowledgements and bookings- Responsible for change order process to achieve lead time certainty- Responsible for keeping the respective backlog up-to-date, for work orders timely releases and drives the load of workshop in line with Oracle suggestion and exception messages- Initiate actions to increase customer satisfaction by improving the on-time delivery- Supervise and guide purchase processes as per system demand (daily review, resolution of purchase order tracking & tracing related issues)- Initiate and drive actions throughout the organization to maintain dedicated sales order backlog on time- Proactive customer updates in case of order schedule slippage with recovery actions in place, together with operations- Support NCRs resolution and escalate when necessary- Plan and organize customer inspections if required- Manage several projects in parallel, with an ability to do own workload planning- Ensure your team is utilized to the maximum of its capacity by proper workload planning- Develop your team via improvement programs, project lesson learnt sessions, standard methodology implementation, RCCM analyses- Mid-year and end-year goal setting and performance reviews of the Team- Align with Global Actuation Technologies PE standards- Raise to Management if needed, to meet committed requirements towards customers- Attend project “kick-off” meetings, both internally and externally as per requiredWHO YOU ARE:
You follow through on commitments. You keep confidences. You act fairly despite conflicting demands of collaborators. You act quickly and responsibly in all situations.FOR THIS ROLE, YOU WILL NEED:
- At the least B.Sc. degree in economics/business/logistics or related field or equivalent work experience- Good communication skills both in Hungarian and English.- Fluent English- Willing to learn industry standard processes for Inventory Management- Think Customer behavior is a permanent requirement- At least 3 years proven experience on similar field is advantage- Attention to details as well as the ability to prioritize own workload- Knowledge of business-, management- and project management principles and practices- Strong PC skills including MS Office applications- Experience with Oracle Applications is beneficial- Order Management Process knowledgeSTRENGTHS YOU'LL NEED:
- Customer Focus: Gains insight into customer needs; finds opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.- Drives Results: Has a strong bottom-line orientation; persists in accomplishing objectives despite obstacles and setbacks; has a track record of exceeding goals successfully; pushes self and helps others achieve results.- Action Oriented: Quickly and significantly takes action in constantly evolving unpredictable situations. Shows a tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities.- Plans and Aligns: Sets objectives to align with broader organizational goals; breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules; anticipates and adjusts effective contingency plans.- Collaborates: Works cooperatively with others to achieve shared objectives; represents own interests while being fair to others and their areas; partners with others in getting work done; credits others for their contributions and accomplishments; gains trust and support of others.- Self-Development: Shows personal commitment and takes action to continuously improve; accepts assignments that broaden capabilities; learns from new experiences, from others, and from structured learning; makes the most of available development resources.- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in our team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.OUR OFFER TO YOU:
Long term opportunities at a Company with stable backgroundWe provide inclusive work environment, supported and family-friendly atmosphereACCESSIBLE WORKSPACE FOR DISABLES WITH WHEELCHAIR
We have a wide range of possibility for professional developmentWE OFFER BENEFIT FOR COMMUTING AND FREE SPORTING OPPORTUNITIES
You like flexibility? You can work from home 2 days/week!OUR COMMITMENT TO OUR PEOPLE
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to go for and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.Our success is measured by the positive impact we make on people, our communities, and the world in which we live.OUR COMMITMENT TO DIVERSITY & INCLUSION
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave our world in a better place.Our Automation Solutions business enables the greatest use of the world's most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.