Company DescriptionThe largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary's independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.Job DescriptionAs a Senior Architect in our team, you will be pivotal in designing and optimizing IT architectures, with a specialized focus on Contact Center and Call Center Technologies. Your role involves a deep analysis of professional and technical requirements for software, platforms, and/or infrastructure dedicated to enhancing customer engagement and support. You will be responsible for creating innovative IT solutions that enable quick, agile, and innovative implementation of Contact Center services, including but not limited to voice, chat, AI-driven support systems, and omnichannel communication platforms.Key Responsibilities:Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.Analyze requirements to develop effective and innovative solutions for customer engagement and support.Ensure seamless integration of components, systems, and functions to the customer interaction point.Implement architectural concepts in product development and services tailored to Contact Center needs.Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.Lead and collaborate in cross-functional teams using agile methodologies.QualificationsProven architecture expertise in designing and implementing Contact Center and Call Center solutions.Experience in managing strategic projects with a focus on customer support technologies.Up-to-date with the latest technologies and methodologies in Contact Center environments.Substantial professional experience with end-to-end technological responsibility in Contact Center systems.Intercultural experience to customer support technologies.Proficient in English, both spoken and written, with excellent communication skills.Preferred Qualifications:Certification or extensive experience in Contact Center technology platforms (e.g., Sprinklr, Genesys, etc).Experience in implementing AI and machine learning solutions in a Contact Center context.This role offers a dynamic and challenging opportunity to contribute significantly to the company's customer engagement strategy through innovative architectural solutions in the Contact Center and Call Center domain.Additional InformationAdditionally, our way of working requires that you be a Team player with great Communication Skills, able to travel and produce out of the box ideas.
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
