Operations Service Coordinator (French speaking)
Trax Retail
- Budapest
- Állandó
- Teljes munkaidő
- Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
- Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
- Advocate customer needs and issues cross-departmentally
- Master all Trax systems relevant to the clients in scope
- Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed
- Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
- Advanced Excel knowledge
- Adequate analytical and problem solving skills
- Customer oriented mindset and can-do attitude
- Great communication and presentation skills
- Fluent French & English
- Working on state-of-the-art technology with an international team
- Wide range of fringe benefits: cafeteria package, performance bonus, home office allowance
- Hybrid working model
- Career path internally
- Learning & development opportunities
BudapestNone