Polish Speaking Customer Service Agent
MSX International
- Budapest
- Állandó
- Teljes munkaidő
- Handle customer requests through various channels and different platforms.
- Understand and investigates root causes of customer inquiries.
- Record all customer contact in order to track the activities.
- Define feasible solutions to meet expected customer results, and related global and internal KPIs and metrics.
- Constantly improve process workflow efficiency and quality
- You have experience in Customer Care or related client-facing role
- You are interested in the automotive industry (to have automotive support experience is a benefit).
- You are fluent in Polish and English (written and verbal).
- Willing to relocate if needed (if you live outside Hungary)
- You have good interpersonal and communication skills with strong negotiation and persuasion attitude.
- You have logical thinking to break complex problems into their components.
- You are flexible, and able to adapt to changing environment and priorities.
- Competitive salary
- A professional but relaxed and flexible working environment, as part of a welcoming team
- Modern office situated in Budapest
- 40 hours per week
- Monday – Friday
- Hybrid working method (1 or 2 compulsory office days per week)
- Flexible working environment, including work from home days
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance