Order Management Specialist - French speaker

Veolia Water Technologies & Solutions

Budapest
Állandó
Teljes munkaidő

1 hónapja

Order Management Specialist – French speakingAs an order management specialist, you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicate with customers and the stakeholders. In case of urgent requests, you will also be working with planning on order expediting. You will also be responsible for customer and key customers queries both in written and over phone.Required education and experience:Essential

Advanced level of French and English language
2 years relevant professional experience
Accuracy and attention to details
Time management and allocation of priorities
Effective and professional verbal and written communication – both with internal and external customers
Good problem-solving capability
Customer service attitude with ownership on any kind of queries
Logical thinking, analytical mindset, reporting skills
Proficient IT skills including Google workspace (mainly sheets and e-mail)
Team Player
Experience in customer service / order management

Desired Characteristics

University or college degree
Solid SAP knowledge and experience as a user
Salesforce.com experience
Additional relevant foreign language knowledge (German, Italian, Spanish, Dutch)
Process improvement and project management mindset

Tasks and responsibilities:Order management

Processing orders in SAP
Processing complex orders
Processing orders for key accounts
Managing order related issues to enable delivery to customers on time in full
Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
Project billing

Account Management

Handling queries to meet customer expectations

Root cause analysis to identify process gaps in order to improve customer experience
Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Veolia Water Technologies & Solutions

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