English-Speaking Real Time Analyst in Budapest, Hungary
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- Budapest
- Állandó
- Teljes munkaidő
- Analysis - Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Maintain data integrity
- Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
- Should be open to change, Multi-tasking skills
- Ability to manage real time queues and skill changes
- Communication between Team Locations to effectively manage the staff
- Ensure is able to effectively manage floor discipline
- Ability to think on toes and take accurate decisions which will help in meeting the service goals
- Meet Real Time Adherence
- SLA - Service Level/Abandon Rate Targets met on a consistent Basis
- Real Time Reporting - Timeliness & Accuracy
- Client Management - Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
- Ability to handle high level data analysis and data
- Good knowledge of MS Excel & other MS Office Applications
- Should have good communication skill
- Should have good Knowledge of Avaya CMS
- Ability to think strategically and work in terms of business opportunity and growth
- Candidate should be ready to work in different shift environment- and on weekends.
- Ability to handle pressure and a natural goal getter
- Competitive salary package
- Chance to be part of a growing organization and develop your career
- Cafeteria benefits
- Venue easy to access and modern office near metro line 3
- Multicultural environment
Requirements: For our partner in Budapest, Hungary we are looking for a English-speaking Real Time Analyst
Offer:
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