Automotive Warranty & Technical Support Agent with English
MSX International
- Budapest
- Állandó
- Teljes munkaidő
Our client is one of the major car manufacturers. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer's systems and database. In this role you will also support warranty claim management, including PDI related claims.We are looking for automotive technical experts with good customer service and communication skills.As part of the role, the Warranty & Technical Support Agent will::In your role as warranty & technical support agent for an international automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues and warranty assessment. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.In your first 90-days you will:
- Meet everyone in our team
- Attend our corporate induction
- Be introduced to our Purpose, Vision and Mission
- Learn our Values and Behaviours and embed them into your role
- Be set goals and objectives aligned to the MSX strategy
- Receive full training on warranty and technical claims, getting more and more involved in electric mobility
- Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
- Native Hungarian and at least B2 English level (other languages as a plus)
- Experience with a high-performing, collaborative, constructive peer group is a plus
- Very good verbal and written communication skills with high attention to detail
- Ability to work on own initiative with attention to detail with flexible and proactive personality
- Personal qualities of integrity, credibility with high-level of organizational and time management skills
- Strong business acumen and customer focus
- EU citizenship / European passport is needed
- Getting it done;
- Proving our words with our actions;
- Creating a better tomorrow for our clients, every single day;
- Fearlessly exploring new roads;
- Delivering on our commitments;
- Being exceptional teammates.
- MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
- Regular training and access to global career opportunities/career progression.
- Modern office situated in Budapest.
- A professional but relaxed working environment, as part of a welcoming and diverse team.
- 40 hours per week
- Indefinite contract
- Monday - Friday
- Office based work (4-5 days per week)
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance