Client Lead

Wunderman Thompson

Budapest
Állandó
Teljes munkaidő

13 napja

Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.As a Client Lead, you will be at the driver's seat in the life of a youthful and eventful account, where your love for extreme sports, motorsports and a plethora of other leisure activities meets your desire to deliver unique values and driving growth in creative ways halfway.If you strive for more action than with your everyday enterprise client, interested in creating and maintaining a wide range of product portfolio and in case you are not afraid of finding your feet in some tech and solution design, then you are looking in the right direction.Apart from your everyday client service management buzzwords of business objectives, strategies, growth and negotiations, you will be in a unique position, you'll soon pick up confidence in areas like:GamificationWeb AppsDigital Campaign ManagementCross Capability TeamsConsumer and Consumption ActivationsYour role will involve managing and upscaling an established partnership with our key account through effective and creative account management. We also believe in the power of teaming up, and while we respect each other's role equally in our team, you will be given a key role in driving our internal machine, by inspiring, supervising and supporting a team of 10-15 heads on this quest.What you'll do:

Reporting to the local CEO and HQ Portfolio management
As part of an international capability team, predominantly overseeing accounts delivered from Hungary, with a global and regional portfolio
Apart from existing work-streams, active part taking in new business generation
Own client relationship end-to-end. Act as a primary point of contact for key clients, understanding their needs, and presenting innovative solutions
Lead and oversee the client servicing teams to ensure exceptional delivery of services and maintain strong client relationships
Ensure high levels of communication with clients both virtually and in person
Develop and execute strategic plans to meet and exceed client expectations, driving performance and ROI
Collaborate with internal teams, including account management, creative, development and delivery, to drive creative tech solutions that align with client objectives
Creating long- and short-term strategy across all Digital and non-Digital channels
Foster a culture of excellence, mentorship, and continuous improvement within the client services department
Upselling our services to all current clients
Be integral in the preparation and delivery of new business acquisition and client pitches. Some elements of project management is also required, ensuring campaigns are delivered on time and within budget

What we will expect from you:

Proven experience (5+ years) in a senior client-facing role within a digital marketing or technology agency
A strong track record of managing client relationships and delivering successful creative tech deliveries and digital campaigns
Demonstrated ability to develop and execute strategic plans that drive client growth and satisfaction
Previous demonstrable experience of client account growth and new business acquisition. Knowledge of wider digital marketing industry verticals and trends
A background in digital planning and strategy
A team player attitude, willing to share knowledge, discuss approaches and tactics
The ability to motivate and manage a team effectively
Ability to think outside the box: not afraid to create new things from scratch & start own initiatives
In-depth experience in client relationship management, client success management, dispute handling, as well as digital trends and business methodologies
Prior experience or knowledge in technologies or software delivery can be an advantage
Excellent level of English knowledge

In return, this is what they can expect from us:

Hybrid way of working (2 office days/ 3 days from home)
Private health insurance package (for employees working with us for a year and more)
International and inhouse training possibilities
Education budget to suit your own development
International projects
Diverse teams (in 2023 our office won the "Most Diverse Company" special award in the Loveable Workplace competition)

And there's more:

Kid and dog friendly office
Annual team building days and many fun events
Award-winning and well-equipped office

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.VML is a WPP Agency. For more information, please visit , and follow VML on our social channels via , , and .When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our . California residents should read our . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our . California residents should read our . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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