Team Manager - Lead Consultants (Remote)
Veeva Systems
- Budapest
- Állandó
- Teljes munkaidő
- Leading a customer-facing team, including resource planning, oversight, and development of professional growth of direct reports
- Ensuring that our offerings are sustainable and serve the best interests of our customers
- Working closely with the R&D Post-Implementation Practice Leads to ensure we have the right talent driving and delivering our programs
- Providing program oversight and monitoring, including executive relationship management
- Planning and oversight of new offerings and customer pipeline for Europe
- Establishing program standards as well as running and scaling our existing programs
- Contributing to internal initiatives and operations of the EAM business to improve our ways of working
- 3+ years of experience in an Operational or Support Leadership role and ability to build and run a team
- 8+ years of experience in IT Project Management, Support, Consulting or Product Management
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor, technical affinity, and/or hands-on experience with software implementation.
- Ability to handle customer escalations, finding an agreement, reaching Customer Success
- Proven ability to work both independently and in teams in a dynamic environment
- Excellent verbal and written communication skills in English
- University degree or equivalent relevant experience
- Good understanding of SaaS and GxP principles
- Certification in ITIL ® 4
- Experience in Transition Management
- Experience in the Pharma Quality, Clinical, or Regulatory spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto or other QMS, CTMS, RIM, RegIntel, EDC, LMS, eTMF, Study Start-up (SSU) or Safety applications
- Fluency in more than one European language
- Allocations for continuous learning & development
- Health & wellness programs