Director, Product Management Consulting (Authentication, Authorization & Fraud)
Mastercard
- Budapest
- Állandó
- Teljes munkaidő
As part of our team, you'll shape products and solutions that deliver profound customer value. You'll balance long-term product strategy with current demands, understanding technical, competitive, and commercial landscapes. We collaborate cross-functionally, ensuring commercial success alongside technical excellence, and craft globally-relevant, scalable solutions that cater to diverse customer segments.ROLEJointly own product strategy and roadmap for specific product(s) and work closely with the technical co-owner to:
- Partner with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends
- Design and evolve product concept: design and conduct user research, including interviews with customers as well as Mastercard/Data & Services subject matter experts in order to deepen understanding of customers’ pain points, motivations and opportunities and define/iterate the product roadmap accordingly
- Design and execute communication strategy to achieve activation and sustained product usage
- Drive commercialization, manage P&L, working closely with regional product leads
- Ensure alignment with broader consulting product roadmap by definition of up-/cross-sell opportunities
- Build strong working relationships with a diverse group of internal and external stakeholders
- Ensure expert customer support outcomes by managing open ticket SLA/prioritization with Practice contributors and subject matter experts
- Design and evolve high-quality content, capture user feedback, conduct user testing, define/iterate content roadmap accordingly.
- Develop and manage knowledge framework
- Develop and manage knowledge partners and sources (e.g. ACS, P&E)
- Provide input to business requirements leading to platform enhancements
- Ensure expert customer support outcomes by coordinating and monitoring the timely and high-quality provision of specialist user support in relation to the Ask-an-Expert functionality
- Ensure continuous alignment with/active contribution to Authentication, Authorization & Fraud Practice in Data & Services
- Payments/banking expertise and experience
- Experience in card payment transaction processing, esp. authentication, authorization and fraud prevention
- Experience in strategy consulting for clients in the financial services industry
- Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
- Natural problem solver: analytical, curious with a “can-do” attitude; solutions-oriented skillset and fact-driven approach to product development
- Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; exceptional in facilitating challenging conversations and managing ambiguity
- Agile product management in consulting products, gathering input for product requirements, market and product plans, marketing research, pricing, business case development
- Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, set clear expectations and deadlines, manage financials
- Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple and interface with senior leadership
- Passion for technology and leveraging it to solve complex challenges
- Experience in managing analytical solutions designed for payments or related financial services sectors preferred
- Experience in designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness a plus