Operation Manager

Debrecen, Hajdú-Bihar
Állandó
Teljes munkaidő

8 napja
Gyors jelentkezés

Become Our Next Operations Manager!The Operations Manager is responsible for leading, developing, and managing a group of Managers to ensure the successful delivery of services across multiple customer accounts. This role plays a critical part in aligning service strategy with business objectives, ensuring consistent operational performance, driving improvements, and maintaining high standards of customer satisfaction.Responsibilities:

Provide leadership and support to the team, ensuring they meet service expectations;
Drive excellence in service delivery, aligning with KPIs, SLAs, and contractual obligations;
Support service scoping, onboarding, performance reviews, and customer engagement;
Act as escalation point for service issues, ensuring quick resolution;
Collaborate with cross-functional teams to optimize service delivery;
Monitor service metrics and lead performance improvement initiatives;
Develop and standardize processes, reporting tools, and best practices;
Ensure consistency in service documentation, SOPs, and knowledge management;
Lead by example to promote a culture of customer centricity and continuous improvement;
Build strong customer relationships, ensuring alignment with customer goals.

Requirements

Bachelor's degree in Business, Operations, or related field (or equivalent work experience);
5+ years of experience in service delivery, customer operations, or BPO;
3+ years in a leadership or people management role;
Excellent communication skills in English;
Excellent Knowledge of Microsoft Office products;
Previous experience with a CRM tool (e.g. Salesforce, Zendesk, AWS, Microsoft Dynamics…);
Sharp eye for detail and a commitment to quality;
Excellence in organizing, time-management, and problem-solving.

Benefits

Competitive salary;
Cafeteria;
Paid training;
Team building and free time activities;
Modern office environment.

Transcosmos