German-Speaking Technical Support Analyst
- Budapest
- Állandó
- Teljes munkaidő
Working Hours: 9:00–18:00| Type: Full-timeSupport the Next Generation of Smart Mobility
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.What You’ll Be Doing
- Respond to customer inquiries via phone, chat, and email with professionalism and clarity
- Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
- Guide users through features and functions of smart mobility products
- Escalate unresolved issues to internal teams following structured processes
- Take full ownership of the customer journey — from first question to full resolution
- Maintain accurate case logs and comply with data security and privacy policies
- Strong communication skills in German (C1) and English (B2)
- A customer-focused mindset — you stay calm, helpful, and solutions-oriented
- Confidence working with tech: mobile apps, Bluetooth, and wireless connections
- Basic familiarity with Microsoft Office and common troubleshooting tools
- Ability to stay organized and handle multiple conversations with care and clarity
- Previous BPO, customer support, or helpdesk experience is a big plus
- Genuinely interested in gadgets, apps, and mobility tech
- Curious and proactive — you investigate, not just answer
- Someone who brings empathy to every conversation
- Comfortable working in a structured, process-driven environment
- Work with a top-tier global brand in a high-growth industry
- Competitive salary and cafeteria benefit package
- Paid training to fully onboard you with the tools and tech
- A stable, full-time position in a modern, central Budapest office
- A fun, multicultural team where your ideas and input matter
- Real development opportunities inside a growing European support hub