Dealer Service Evaluation Engineer

BYD

  • Budapest
  • Állandó
  • Teljes munkaidő
  • 3 napja
About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.Employment Type - Full-timeWork Location & Mode:Primary location: Budapest, HungaryWork mode: Hybrid (combination of on-site and business trip)Job Description：
  • Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
  • Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
  • Regularly publish service quality assessment results and report them to the company.
  • Accept arrangements for market service-related work.
Your key responsibilities will be:
  • Monitor and arrange dealer service quality inspections during the sales process
to ensure customer satisfaction, including accurate data collection, analysis, and
proper archiving * Participate in on-site service evaluations, consolidate findings, and maintaincomprehensive documentation. * Provide on-site diagnostics and professional guidance to sales staff to ensurecompliance with service standards. * Support the China Business Department in effectively implementingmanagement requirements and aligning with corporate policies.Your profile:
1、Completed higher education such as a Bachelor's degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field, experience in quality management is preferred.
2、More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
3、Strong cross-functional collaboration and communication skills, with the ability to work effectively across departments and cultural contexts.
4、Proficiency in English and at least one of the following languages: Hungarian, Polish, Slovak, Romanian, Serbian, or Bulgarian; additional European language skills will be considered a strong advantage.
5、Practical experience or training in service quality management, customer experience optimization, or related areas will be considered an advantage.We offer:
  • Plenty of career growth opportunities within a fast-growing Quality team.
  • Job in a fast-developing company that stands for sustainable and forward-thinking technology;
  • Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;
  • Team building events and employee learning opportunities.

BYD