Job Description:Services Operations SpecialistNI is currently seeking a highly motivated Services Operations Specialist to join our team. As a Services Operations Specialist, you will play a crucial role in ensuring our customers continue to benefit from our services by proactively engaging with them, encouraging renewals, and identifying opportunities for service expansion.This position offers an exciting opportunity to directly drive customer success and contribute to revenue generation for NI. While previous sales experience and an engineering/technical degree are advantageous, they are not mandatory. We value self-motivated individuals who thrive in fast-paced environments and are motivated by influencing business results.Responsibilities:Drive service renewals through effective phone and email interactions with customers.Implement a strategic approach to maximize customer engagement and renewal rates.Respond to inbound requests promptly and professionally.Identify sales expansion opportunities, such as multi-year renewals and value-added agreements.Document all activities using SFDC and Oracle systems and collaborate with sales teams.Provide constructive feedback on processes and areas for improvement.Maintain and grow our Software Services agreements pipeline.Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, utilizing NI systems to support internal and external customers.Act as a trusted advisor to stakeholders, offering support and value in revenue generation conversations with customers.Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries.Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries.Engage customers using NI SW renewals strategy, leveraging calls and emails to ensure timely renewals and uninterrupted entitlements.Foster effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers).Qualifications:Strong communication skills, both written and verbal, in German and English, with a customer-centric approach.Proven ability to drive customer success and revenue generation.Sales experience is preferred but not required; engineering/technical background is a plus.Self-motivated with a track record of thriving in a fast-paced environment.Excellent organizational skills and attention to detail.Proficiency in using CRM systems, such as Salesforce or Oracle. Microsoft Office Proficiency (Excel, One Note, PowerPoint) is a plus.Ability to work collaboratively with cross-functional teams and stakeholders.Flexibility and adaptability to handle changing priorities and tasks effectively.Join our team and make an impact on our customers' success while contributing to the growth of NI. Apply today to become a Services Operations Specialist!
