French - Speaking Technical Support Analyst

Transcosmos

  • Budapest
  • Állandó
  • Teljes munkaidő
  • 1 hónapja
  • Gyors jelentkezés
Be the voice that solves problems — join us as a Technical Support Analyst!Do you enjoy solving problems and helping others? As a Technical Support Analyst, you’ll be the first point of contact for our customers reaching out via phone, chat, or email. Whether it’s about portable, innovative energy solutions, advanced battery technology, product information, order processing, or troubleshooting technical issues, you’ll be the confident and helpful expert they can always rely on.What you’ll do:
  • Own customer issues from start to finish, making sure they get resolved.
  • Diagnose and troubleshoot hardware and software problems.
  • Follow clear escalation procedures if something needs more help.
  • Communicate clearly and patiently, adjusting your approach to each customer’s needs.
  • Provide accurate info about products and services, and follow call handling protocols.
  • Ensure fast and effective problem resolution, always keeping quality high.
  • Work closely with other teams to escalate issues as needed.
  • Keep customer data safe and secure.
  • Collaborate positively with your teammates and customers alike.
Location: BudapestWork mode: OnsiteWorking hours:
  • Monday - Friday
  • 9.00-17:00
RequirementsWhat You BringTechnical:
  • Good Knowledge of Microsoft Office products
  • Knowledge of wireless local-area network (WLAN)
  • Strong affinity to electronics and technology
  • Knowledge of Bluetooth technology
  • Extensive knowledge of hardware / software trouble shooting
Key Competencies:
  • A customer-focused mindset — you stay calm, helpful, and solutions-oriented
  • Excellent organizational skills
  • Excellent problem-solving skills
  • Excellent time and people management skills
  • Basic familiarity with Microsoft Office and common troubleshooting tools
  • Ability to stay organized and handle multiple conversations with care and clarity
  • Previous BPO, customer support, or helpdesk experience is a big plus
Qualifications (EDUCATION and/or EXPERIENCE )
  • A High school diploma or equivalent is the minimum requirement, College level preferred.
  • Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
  • A proven track record demonstrating the skills and qualities outlined in this document.
Language:
  • Good command of written and spoken French (C1) and English (B2).
Benefits
  • Work with a top-tier global brand in a high-growth industry
  • Competitive salary and cafeteria benefit package
  • Paid training to fully onboard you with the tools and tech
  • A stable, full-time position in a modern, central Budapest office
  • A fun, multicultural team where your ideas and input matter
  • Real development opportunities inside a growing European support hub
📩 If you’re interested in joining a vibrant and collaborative team and fit the requirements listed, please feel free to send us your CV.

Transcosmos