Quality Assurance Specialist

Transcosmos

  • Debrecen, Hajdú-Bihar
  • Állandó
  • Teljes munkaidő
  • 13 napja
Be the guardian of quality at one of the world’s fastest-growing online marketplaces!Join an international e-commerce company’s support team, where every day we work to ensure that millions of customers enjoy a seamless and high-quality shopping experience. We are now looking for a Quality Assurance Specialist to join our team in Debrecen, ensuring that every detail of our services operates at the highest standard.,
  • Monitor the quality of calls, chats, and emails – from script usage and product knowledge to service standards.
  • Conduct coaching and training sessions for customer service colleagues together with the team leader.
  • Analyse quality and performance trends, providing recommendations for improvement.
  • Oversee contact monitoring, carry out evaluations, and provide calibration scores.
  • Regularly provide feedback to management and support the precise adherence to processes.
  • Ensure the team has up-to-date information on all relevant processes, procedures, and documentation.
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  • Minimum high school diploma, higher education preferred.
  • Experience in BPO and in customer service and/or technical fields.
  • Proven professional track record in the skills listed above.
  • Proficiency in MS Office
  • Fluent Hungarian and English (B2 or higher)
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  • 1 month singning bonus
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment in Debrecen
  • Trainings

Profession