The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics. Manage and support the export business processes from the order entry until the shipment is delivered and invoiced Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree Fluent English language knowledge German language knowledge is an advantage, but not a must Professional experience in supply chain, order and export management or similar field Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences Proficient in creative problem solving, conflict resolution, and managing priorities Strong analytical skills required to enter, document and manage orders and customer issues Strong Customer Service Skills Demonstrated ability to take ownership of an assignment and customer satisfaction Adapting and driving change and process improvements Microsoft Office (Word, Excel, Outlook, PowerPoint)
