Humán erőforrások, munkaügytréning koordinátorOur international partner is looking for a dedicated Training and Quality Assurance Specialist to support the professional growth of their team and ensure top-tier customer experience. If you thrive in a dynamic environment, enjoy working with people, and have a background in training or quality assurance, this could be your next career move!Maintain and update training materials for both internal teams and external clientsDeliver in-person and/or remote training sessions for new and existing team membersMonitor employee progress and support their continuous developmentOrganize training schedules and coordinate induction programsEvaluate the quality of communication (calls, chats, emails) and provide feedbackOversee quality assurance processes including monitoring, scoring, and calibrationAnalyze performance data and make recommendations for improvementHigh School certificate (BSC Degree is preferred)Strong English communication skills, both written and verbalConfident use of Microsoft Office applicationsExperience in delivering trainingsStrong problem-solving and organizational skillsFlexibility and adaptabilityHandling weekend shifts if neededBackground in customer service and/or IT supportCRM system knowledgeModern office environmentSupportive, collaborative team and professional environmentCafeteriaStructured onboarding training
