Senior Retail Support Representative
BP
- Budapest
- Állandó
- Teljes munkaidő
- Be the first point of contact for BP data integrity monitoring and issue resolution
- Understand specific processes / systems enabling efficient support
- Interact with other core teams via SalesForce/Teams in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines
- Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
- Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
- Lead performance against key performance metrics (service level compliance, transactional accuracy etc.)
- Provide accurate information to both business customers and support teams through the correct use of all information technology systems
- Support and maintain databases and contract management tools end-to-end
- Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
- Log and follow-up incidents in the Incident report
- Service Management & Continuous Improvement
- Identify efficiencies that drive optimization, continuous improvement and operational excellence. Support the development of a continuous improvement culture.
- Participate in projects providing process input to project management ensuring that outcomes meet operational capability.
- Support Team Leads through the escalation of critical operational / commercial and performance issues.
- Align with BP HSSE Policies as detailed in the BP employee handbook
- Adhere with the tasks outlined in the QMS Systems of GBS Europe
- Additional responsibilities as required by the business e.g. but not limited:
- Systems testing
- Coaching
- Training
- Relevant degree / certification or equivalent experience required
- Ability to understand of the business requirements and strategy
- Minimum 1-year previous experience in a business support environment
- Fluency in English is mandatory, any other country specific languages is advantage (Spanish, German or Dutch).
- Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level skill for CRM systems/applications
- Strong time management and organization skills
- Flexibility when it comes to working time
- Excellent written/oral communication skills and ability to build effective working relationships
- Result-oriented personality and capability to overcome obstacles
- Capability to work in a team or individually if required
- Ability to keep deadlines whilst under pressure without compromising accuracy
- Highly motivated
- Exhibit strong Team-player characteristics, constructive communication, and active listening skills at all times.
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 2 days / week, based on team agreement
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested