Customer Service Team Leader (24 months)

National Instruments

  • Eger, Heves
  • Állandó
  • Teljes munkaidő
  • 1 hónapja
Job Category: Customer ServiceJob Description:Are you a professional searching for a new challenge? We have a new opportunity in Hungary! You will Lead the customer service to ensure quick and reliable processing of customer orders from booking to invoicing and claims management and ensure efficient technical support, managing speedy and knowledgeable responses that solve customers' problems. If you are ready to expand your professional experiences and grow professionally, we invite you to apply for the Customer Service Team Leader role we have open!In This Role, Your Responsibilities Will Be:
  • Ensure the consistent and effective provision of services/information to the customer base including (but not limited to): technical support, follow-up of offers, order management, fulfilment, after-sales care, problem solving, and other services across all media (telephone, mail, etc.).
  • Develop and lead a "commercial" attitude from all CS employees: generating leads for the sales force through active listening and probing for customer requirements and opportunities.
  • Ensure all quotes are chased in a timely manner and escalated to the sales force to secure the business for the company.
  • Ensure communication with management is clear and focused, with the customer always represented fairly and accurately.
  • Develop/implement relevant customer service procedures and processes in respect of the Quality Management System and in accordance with EMERSON policies and standards.
  • Develop backup and organization specific for critical business processes.
  • Develop feedback or complaints procedures for customers to ensure EMERSON is fully aware of any issues in the shortest lead-time.
  • Act as an expert in all areas of responsibility: coach team members in all aspects of the job.
  • Replace team members when necessary to maintain the level of service.
  • Drive continuous improvement: apply information and statistics to inform corrective and preventative actions, followed by action plans shared across the team.
  • Team Development, full hierarchical and management responsibility for the team including:
  • Recruitment, development, training, appraisals, disciplinary actions, and coaching.
  • Set, agree, and drive KPIs within the Customer Service team in accordance with group standards.
  • Effective and efficient resource planning and delivery.
  • Ensure health and safety compliance as per standards under local law.
  • Develop wide market knowledge and ensure a keen awareness of EMERSON's product portfolio.
Who You Are:You see the big picture, constantly are encouraging future scenarios, and build strategies to sustain competitive advantage. You deliver messages in a clear, compelling, and concise manner. You deliver feedback letting people know where they stand, honestly and sensitively. You consistently use multiple methods to develop others. You consider multiple and varied viewpoints when addressing problems and opportunities.For This Role, You Will Need:
  • Experience in customer services management role with management of remote teams.
  • Ability to work under time pressure and multi-tasking.
  • Strong analytical skills, ability to solve problem, forward thinking.
  • Excellent customer orientation.
  • Proficient in English and Hungarian (Excellent verbal and written communication skills).
  • Proficiency in computer tools and electronic business interfaces: Outlook, email, Microsoft Office, SAP
  • Strong management skills, decision-making ability, and change leadership.
  • Ability to work on, improve, and document processes.
Preferred Qualifications That Set You Apart:
  • Degree in Business and administration will be a plus.
Our Culture & Commitment to You:At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

National Instruments