Technical Support Associate (Swedish)
David Kennedy Recruitment
- Budapest
- Állandó
- Teljes munkaidő
- Verify and validate warranty service requests in accordance with established procedures and guidelines (about 20% of the tasks will include phone calls)
- Efficiently coordinate repair processes for approved warranty claims, ensuring timely resolution and customer satisfaction
- Oversee and maintain organized record-keeping systems for warranty-related documentation and transactions
- Act as a pivotal link between authorized dealers and the Original Equipment Manufacturer (OEM), facilitating smooth communication and resolution of warranty-related matters
- Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time
- Fluent in spoken and written Italian (Level C1) and proficient in English (Level B2)
- 2-3 years of professional experience
- Minimum of 1 year in roles related to parts, service desk, or warranty departments within a dealership, or experience as a junior service technician, or in parts sales with fundamental technical knowledge
- Demonstrated ability to work autonomously, showing self-motivation and initiative while requiring minimal supervision
- Strong verbal and written communication skills, enabling clear and effective interaction with various stakeholders
- Proficiency in managing technical issues promptly and efficiently, ensuring timely resolution within the warranty context
- Opportunities for growth in an international and multicultural workplace
- Regular business hours work schedule from Monday to Friday
- Support to reach your full potential
- Comprehensive training
- Competitive compensation in line with the market
- Cafeteria subscription valued 22000 HUF
- Private medical insurance for the employee and dependents
- Dynamic and creative team with positive and friendly atmosphere