Senior Customer Service Representative - Polish Speaking

Budapest
Állandó
Teljes munkaidő

19 napja

Description:We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?Join our Customer Team and advance your career as aSenior Customer Service Representative – Polish speaking!Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.In this role You will:

Coordinate the order management process of clients in the automotive industry
Maintain customer and material master database
Enter customer orders and follow them up
Manage customer requests and queries
Be logging, assigning, supervising progress of complaints & claims from receipt to completion
Interact with customers and stakeholders in a professional, friendly and efficient manner
Facilitate the invoicing process

Requirements:What You will need to be successful:

Proficiency in Polish and solid English knowledge
Solid experience in the field of Customer Service in an SSC environment
Experience with CRM systems (Salesforce, Siebel, SAP, etc.)
Customer oriented approach
Flexible, motivated personality
Good communication skills
Ability to work in Budapest at least 2 days/week

Offer:At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Flexible working schedule: home office up to 3 days / week, based on team agreement
Opportunity to build up long term career path and develop your skills with wide range of learning options
Family friendly workplace e.g.: Extended parental leave, Mother-baby room
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!

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