Travel Specialist

Budapest
Állandó
Teljes munkaidő

8 napja

Organizational SettingThe Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilitiesReporting LinesThe Travel Specialist reports to and receives guidance from the Travel Associate of the Travel Unit CSOCTechnical FocusTravel OperationsTasks and responsibilities

Process travel expense claims, including verification of travel performed against entitlement and computation of costs within FAO liability;
Identify/claim refunds of travel costs from carriers, travel agents or travellers and taking necessary follow-up action;
Process lump sum payments and post-factum claims, verifying correctness with FAO travel agent in cases of complex fares;
Assist in providing guidance and advice on travel rules and procedures to SSC/Divisions/Field Offices staff;
Manage the Travel E-mail account concerning queries on travel-related payments/recoveries/entitlements from travellers/SSC/Human Resources Management Division/Field Offices;
Verify correctness of records related to travellers in corporate systems to ensure proper accounting transactions relating to claimant staff members and consultants;
Review the daily rejections list relating to travel payments, investigating and checking incorrect entries;
Review and reconcile monthly recoveries report for submission to Accounts Receivable, taking corrective action where necessary and validating items for recovery.
Assist Accounts Payable in clearing consultants' honoraria payments, providing details relating to TEC deductions and/or follow up actions with Divisions regarding outstanding TECs, performing any accounting adjustment;
Address/initiate requests and tasks in Service Now customer portal;
Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability;
Perform other duties a required

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWINGMinimum Requirements

Secondary school education required; university degree in Public Administration, Finance, Accounting, Hospitality, Logistics, Tourism, Economics, customer service or other related field is an asset.
At least four years of relevant experience in office/travel and/or accounting support work.
Working knowledge (proficient – level C) of English.
National or resident of Hungary with valid work permit.

Technical/Functional Skills

Knowledge of the essential elements of a range of financial/accounting/budgeting activities, including the relevant policies, rules and regulations.
Very good knowledge of the MS Office applications, Internet and office technology equipment
Knowledge of Enterprise Resource Planning (ERP) corporate travel systems.
Knowledge of communication and documentation standards.
Some knowledge (intermediate – level B) of other official FAO languages (Arabic, Chinese, French, Russian or Spanish) would be considered as an asset
Strong organizational and time-management skills
Excellent interpersonal and communication abilities.

FAO Core Competencies

Results Focus
Teamwork
Communication
Building Effective Relationships
Knowledge Sharing and Continuous Improvement

FAO

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