Regional After-Sales Specialist - Hungary

• Drive and develop partners' service preparation, execution, and performance assessment to ensure the achievement of annual service targets and goals.

• Steer continuous improvement of partners' service levels through regular performance reviews and feedback mechanisms.

• Conduct regular visits to regional dealers, organize meetings, workshops, and other activities with regional partners, and review business plans to align with operational objectives.

• Take charge of the development, execution, and assessment of after-sales projects within the region to drive service optimization.

• Secure the quality of the service network by ensuring timely provision of training, tooling, and other supportive materials to partners.

• Monitor and maintain service standards across the regional network to ensure consistent service delivery.

• Follow up on regional customer satisfaction (NPS) and assist partners in resolving customer complaints in a timely manner.

• Manage goodwill authorization processes to enhance customer experience and loyalty.

• Coordinate spare parts deliveries in close cooperation with the Supply Chain team, steering improvements in parts service levels to ensure availability and timeliness.

• Support the implementation of regional after-market activities and service campaigns to promote service uptake and customer engagement.

• Relevant bachelor's degree or equivalent practical experience in automotive, business, or customer service fields is preferred.

• Fluency in both English and Chinese (written and verbal) is required.

• Knowledge of Hungarian is a strong advantage.

• Minimum 2+ years of previous experience in customer service or contact centre roles, preferably in the automotive or service industry.

• Exceptional written and verbal communication skills in English and Chinese, with the ability to convey complex information clearly.

• Strong sales and persuasive skills to drive partner engagement and service improvement.

• Effective time management to handle multiple tasks and priorities in a dynamic environment.

• Strong attention to detail in monitoring service performance and resolving customer issues.

• A dedicated communicator committed to delivering outstanding customer service.

• Active listening skills to understand partner and customer needs effectively.

• Patience and ability to remain calm in high-pressure situations.

• Strong interpersonal skills to build and maintain relationships with partners and internal teams.

• Openness to accept and incorporate feedback for continuous improvement.

• Based in Hungary

• Opportunity to work in a fast-growing company at the forefront of sustainable technology.

• Competitive remuneration package based on performance and experience.

• Commuting allowance and comprehensive employee benefits.

• Team building events and continuous learning opportunities to support your professional growth.

BYD