French Speaking Sales Order Management Specialist (PE-12380)

Budapest
Állandó
Teljes munkaidő

1 napja

A munkáltatóról / About the companyOur multinational client is a leading provider of IT infrastructure services for which we look for new candidates to French or German Speaking Junior Sales Order Management Specialist position.Pozíció részletezése / Position overviewJoin our international Technology Sourcing team and be part of a constantly developing environment.By becoming a member of the newly created Inside Sales team in Budapest, you'll have the opportunity to expand your skills while directly contributing to the improvement of our services. This role also offers excellent opportunities for professional growth and the chance to build a long-term career in a global organization.In this role, you will be responsible for the accurate, timely, and efficient entry and processing of customer sales orders using the relevant systems and tools. Your contribution will be key in delivering high-quality operational support and customer satisfaction.What you’ll be doing:

You ensure high customer satisfaction through effective and efficient processing of orders to meet Customer SLA requirements
You examine customer orders to ensure the validity of product specifications (including configuration), quantities ordered, and any special pricing agreements or requirements
You liaise with Customer Executives or Specialist Services teams if order details do not meet expectations
You ensure efficient, prompt, and accurate order entry in accordance with Customer-specific SLAs and requirements
You process sales orders in line with process specifications and requirements
You check purchase orders to ensure all details are correct, align with Sales orders, and the appropriate source of supply has been selected (based on rebates, pricing, availability, inventory, contracts, customer requirements, etc.)
You liaise with the Purchasing team for information on non-standard and non-compliant orders (if not already available in existing tools)
You communicate with Customer Executives or other stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control, etc.
You select the appropriate delivery service, configuration, and other value-added services as required by the customer
You liaise with internal service providers to obtain information related to sales order processing
You process returns in accordance with SLA
You ensure credits are processed in the system promptly
You resolve order and invoice queries
You maintain systems awareness training to stay up to date with any changes.

What you need to have:

You have a good command of spoken and written English + French or German
You have at least 3 years of experience in Sales Operations and/or a Customer Service environment
You have experience handling customer orders
You have basic knowledge of SAP, MS Office, and E-business tools
You are customer and sales-oriented
You are developing strong communication skills
You have a flexible mindset and a 'right first-time' mentality in everything you do
You demonstrate reliability, conscientiousness, a sense of responsibility, and initiative
You have the ability to work in a team.

What we offer:

Development and career opportunity within an international team
Cross-functional tasks, enabling insight into numerous functions across an established global company
A comprehensive and full training programme which includes technical, soft skill development, processes and guidance on all Sales Order Specialist activities
Be part of a global virtual team, that places great importance on team building and recognising individual and teams successes
Language courses, soft skills training and talent programmes
Medicover private health care package and cafeteria benefits

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