IT Service Desk Analyst - German and English

• IT support of our European stores, offices and logistics centres by phone and e-mail
• Analysing and working towards the resolution of emerging IT errors
• Record, track and follow up on incidents and requests
• Collaboration with training, quality and expert groups
• Installation of programs, data backup and support of technicians with remote access
• Testing of new hardware and software

• Confident intermediate or higher German AND English written and oral language skills
• Willingness to work in shifts, on weekends and on bank holidays (additional shift allowance is applicable)
• Eager to learn and adopt to changes and new IT solutions
• Customer focus with strong communication skills
• Maintain a high standard towards own work
• Team player
• High school diploma or higher education

• A constantly growing organization and increasing opportunities
• Possibility to participate in international projects with travel opportunities
• Modern, comfortable working environment in great location
• Secure, long-term job opportunity
• Outstanding salary
• Home office possibility with home office equipment

Aldi