L2 eCommerce Support Team Lead - Budapest

• As a Team Lead within the International IT Services department of ALDI Süd, you would lead a team of around 10-15 people and provide a comprehensive IT service
• Optimal allocation of daily workload
• Ensure the continuous development, training and coaching for the team members
• Participate in the selection of new staff and in the training of new recruits
• Managing employee performance to ensure that productivity goals are being met
• Reviewing employee performance reports to identify areas of weakness that needs improvement
• Drive continuous improvement of Operations to meet annual KPI and SLA targets
• Manage and resolve critical situations through effective communication
• Working daily with the HR department and other partner departments
• Accountable keeping the KB articles up to date.
• Create shift schedule for the whole team

• Several years of experience in an IT Service Desk / IT Support, demonstrating a strong understanding of IT support principles and processes
• Minimum of 2 years' Experience with SNOW. SNOW certificate is an advantage
• Minimum of 2 years of experience in a Team Leader or supervisory role, with a proven track record of successfully leading and developing teams
• Professional knowledge of IT basics, including software, hardware, and network fundamentals
• Excellent English language skills, both written and verbal, to effectively communicate with international stakeholders
• Familiarity with the ITIL methodology, with a preference for candidates holding an ITIL Foundation or/and Service Operation certificate.
• Strong communication skills, with the ability to effectively convey technical information to your team and the stakeholders.
• Self-starter with a proactive and analytical mindset, able to identify and address operational challenges proactively.
• Flexibility in handling new tasks and change management, adapting to evolving business needs and priorities.
• Strong team and solution-oriented mindset, with a focus on problem-solving
• Basic understanding of Software development and SCRUM methodologies
• Leading by example
• Willing for occasional business travels

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• At ALDI our code quality is established by Clean Coding and SOLID principles and testing
• Flexible working hours with an almost fully remote home office possibility
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams

Aldi