IT, telekommunikációIT helpdeskAs a Technical Support Analyst, you'll provide frontline support in POLISH via phone, chat, and email. You will also need ENGLISH knowledge. Responsibilities include assisting with product info, processing orders, resolving complaints, retaining customers, and troubleshooting issues.If you are interested in this opportunity please apply with your ENGLISH CV.Taking ownership and customer issues, seeing them through to resolution.Providing solutions for hardware/software problems.Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth).Escalate unresolved issues to internal teams as needed.Communicate effectively with customers and adjust to their technical level.Ensure timely and quality resolution of customer interactions.Maintain compliance with data privacy and security policies.Collaborate positively with team members and other departments.C1 level or fluent Polish and at least B2 level English knowledgeHigh school diploma (College preferred)Proficiency in Microsoft OfficeCustomer-focused with excellent problem-solving skillsOrganized, detail-oriented, and collaborativeExperience in BPO, customer service, or technical supportKnowledge of WLAN, Bluetooth, and hardware/software troubleshootingAffinity for electronics and technologyCompetitive salaryCafeteriaTeam activitiesPaid trainingModern office environment
