Customer Support Operations Assistant (GHL, Clickup, and Zapier Experience)
Remotivate
- Magyarország
- Állandó
- Teljes munkaidő
- Has excellent English communication skills
- Has at least 2+ years of customer support experience
- Has at least 2+ years of experience as an Operations or Admin Assistant or similar role
- Has at least 1+ years experience in the consulting industry (preferred)
- Has experience using GHL (Go High Level) software or similar software
- Has experience with calendar and email management
- Has experience with budget and event management
- Has experience managing customer payments and solutions
- Excellent project management skills and the ability to multitask
- Has experience using task management and project management tools (ClickUp, Zapier, Google Apps)
- Support the COO with all operational activities/tasks/projects
- Supporting all departments (and the COO) with operations, specifically execution-wise
- Managing overall customer payments and chasing any late/overdue payments, including emails
- Create and document new processes when given clear instructions
- Taking notes of action items and translating them to ClickUp during targeted interactions
- Supporting the management and upkeep of ClickUp (daily, weekly, and monthly)
- Making sure that all team members are using and updating ClickUp properly
- Admin duties: setup of Google Sheet data entry, duplicating automation, managing team calendar, and sending out invites
- Sending follow-up notes/recap to team members after certain targeted interactions (as directed by the COO)
- Sending template email reminders 24 hours before monthly all hands, monthly TIs, quarterly TIs, and waterfall distribution TIs (note – TI is short for targeted interaction)
- Submitting Tech support tickets if any tech issues are discovered
- Daily sweep of MyScaleSystems to see if anything is out of the ordinary
- Organizing events based on the budget given by CEO and/or COO
- Proactively reaching out to members that are not engaging in community
- Completely remote
- Flexible work schedule
- Training and growth opportunities
- Potential to consistently take on more responsibilities
- Consistent support from team members. We pride ourselves on working WITH each other and giving as much support as is asked.