Oracle ERP Operation Specialist Budapest, Hungary

• Young & supportive team - in a fast-growing international business environment
• Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs)
• Hybrid working - 50% Office, 50 % Home Office with flexible working hours
• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicover Spring White Package- from the first day of employment
• Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13th District, easy to approach by Metro Line 3)
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle - activate your AYCM pass

• Manage operational support tickets to maintain SLA and backlog
• Drive review calls with various support teams
• Drive Oracle service request resolutions and metrics
• Make sure support teams collaborate and follow our processes
• Drive improvements and simplification for a better support
• Manage change control board for controlling ERP changes
• Support ERP audits and focus on some assigned operational projects
• Align on customer needs and work on continuous improvements across INNIO teams

• Bachelor's degree in Computer Science or Engineering
• Knowledge on SQL/Database, Data flow management / Architecture
• ITIL knowledge, high appreciated ServiceNow tool
• Experience with an ERP system, process and support procedures
• Experience in managing and dealing with vendors and offshore resources
• Ability to understand business flows and processes
• Excellent interpersonal and teamwork skills as well as customer service skills and orientation
• Ability to work in a fast pace and stressful environment
• Good communication, presentation and analytical skills
• Fluency in English, any other languages are a plus

INNIO