Customer Quality Manager Eastern Europe Region

• Customer-centric behavior for better knowledge of all customers, better customized services and initiatives for customer trustful relationship, satisfaction and continuous improvement.
• Be the bridge to create clear communication between different functions with Customer and APTIV.
• Contributing that Customer and APTIV Requirements and Quality targets and expectations are met throughout all product lines.
• Customer representative according to IATF16949.
• Be the Eastern Europe regional Customer Quality representative.

• Deep understanding of customer SCORECARD, interpretation, analysis, sharing within APTIV organization and lead to specific actions
• Authority to suggest corrective actions at plant level
• Identify and know customer (specific) requirements and expectations
• Develop Customer relationship by maintaining adequate presence at Customer locations
• Be the first level of escalation for the customer
• Prepare and lead the management reviews with customer
• Track complaint resolution (initial response, 3D, 8D,…) on time
• Track lessons learned and read across in all plants
• Coordinate and lead support teams at customer location during critical activities
• Follow up on systemic improvement plans and verify corrective actions efficiency
• Plan and participate in customer audits
• Suggest and lead improvement initiatives
• Define, together with operations, the adequate quality support resources
• Manage all customer quality related activities for APTIV products and services
• Assure timely and accurate reporting
• Support the warranty activities
• Liaise with manufacturing plants, and provide feedback on customer performance
• Support flow 4 (APQP) activities
• Support plants on customer visits / audits and support flawless launches.

• Quality, Engineering or similar technical degree
• Proven experience in the field of quality in the automotive or plastics industry
• Project Management Skills & Customer Service
• Organizational Skills
• Management Skills and Teamwork
• Creativity and Critical Thinking
• Adaptability & Consistency
• Problem Solving Skills & Decision Making
• Positive, Transparent, Easy to do business with, Dependable; „Can Do” and „Go and See” attitude and behaviors

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

• Competitive compensation package
• Learning, professional growth and development in a world recognized international environment
• Access to internal & external training
• Recognition for innovation and excellence.
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Aptiv