It also provides technical backup for Emergency Lighting products in the UK, contributes to continuous improvement initiatives, and helps drive customer satisfaction. The Technical Support Engineer back up act as a first point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. - Process orders through the DualGuard/Loadstart configurator. - Initiate action within 24 hours of receiving request. - Actively contribute to the effective organization and daily delivery of all aspects of the tasks through various resources - people, process and technology. - Technical Support back up for Emergency Ligthing products for the UK market (Phone calls & Cases) - Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools. - Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities. - Drive customer loyalty through quality of service, improved value and through a high performance culture. - Electrical/Electronic Technician, Computer Science / Engineering Preferable to have some experience in the area of power distribution / industrial automation. Fresh graduates are also welcome. Good understanding of electrical products and applications. Analytical mindset, communication skills, problem solving, IT skills
