Ci2C Senior Collection Analyst (Talent pool)
Sanofi
- Budapest
- Állandó
- Teljes munkaidő
- Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
- Dispute & Claims management activities
- Address operational issues and follow through to resolution in an effective and timely manner
- Deliver operational KPIs and comply with Sanofi policies and guidelines
- Participate in continuous improvement initiatives
- Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
- Collection Management services:
- Review AR ageing reports
- Perform collection & dunning
- Determine appropriate escalations & follow-up actions as per defined process
- Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
- Contribute to business and customer collection strategy reviews
- Execute in compliance with Sanofi policies and guidelines
- Complete all activities as per the global Core Model and operational KPIs
- Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
- Pro-actively anticipate operational issues and coach junior analysts
- Build, document and transfer Core Model process knowledge (Level 6/7) relating to credit & collections management
- Identify process improvement opportunities through elimination of redundant activities
- Participate in process automation initiatives and ensure seamless adoption and transition
- Head of Customer Invoicing to Cash Processing
- Credit management & collections lead
- Broad understanding of Customer invoice to Cash process and activities
- Hands-on knowledge of collections & receivable activities
- Good business acumen
- Strong deductive and analytical skills
- Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
- Knowledge of Microsoft Office
- Ability to interact with internal and external clients in a professional manner
- Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
- Good communication skills
- Attentive to customer needs and feedback
- Ability to organize, prioritize and structure the tasks for oneself and direct reports
- Attentive to detail and works with precision
- Action oriented, delivery driven, change agent
- Role model/coach to junior analysts
- Graduate degree in accounting or finance
- 2-3 year experience in Credit & Collections Management preferably in an international multicultural environment
- Fluent in English and at least one of the following languages: spanish, italian, greek, french, portuguese, dutch, turkish, czech, slo
- The Senior Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.