Professional Request Operator

Budapest
Állandó
Teljes munkaidő

1 hónapja

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.In order to achieve our common goals, we count on you

Processing incoming error and request tickets (primarily tickets related to IT device requests) taking into account the SLA
Reordering parts in the system designed for this purpose
Tracking open orders
Preparing and maintaining hardware inventory
Managing requests related to orders in the Service management system
Liaising with various IT areas to resolve tickets
Updating the IT knowledge base, writing documentation, documenting solutions to common problems
Possibly handling other types of requests in the future (software installation, etc.)

What you will need for successful work

IT engineering degree or relevant work experience
Customer-centric mindset
Conversational English language skills
Up-to-date knowledge of computer architectures and various hardware
Quality and solution-oriented mindset
Strong communication skills, teamwork, perseverance

What we offer

Take over an important and challenging role with high visibility
Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
Gain insight into the defence and automotive industry
Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work

What we are happy about

Knowledge of ITSM processes
ServiceNow experience
Knowledge of hardware parts ordering processes
German language skills

4iG

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