MOL Campus Digital Service Operation Team Lead
- Budapest
- Állandó
- Teljes munkaidő
- Creating a great and innovative building and working environment to improve primary processes and support mobility.
- Delivering superior employee experiences through activity based working method, digital workplace & improved operational model that is future proof.
- Providing high quality services on a most efficient way because we continuously measure performance of the service providers and also the building itself.
- Delivery of first-class customer experience
- To coordinate the restoration of normal service as quickly as possible
- To directly support resources where most required.
- Manage Campus common help-desk and self service portal from service owner side
- Act as a key interface with the Self-service portal and Common help desk related incident.
- Hold Management bridges via conference call to ensure accurate and up to date information is available to the Senior Management Team and/or customer escalation and notification to appropriate management teams.
- Investigates and analyses data, producing specific reports as required by product owners and service and contract managers
- Analysis of data flows and processes to identify possibilities for improvement
- Active cooperation and communication with Service and Contract managers and service provider teams
- Ensures the effective linking and harmonization of the MOL Campus operation with MOL Group strategy, inserts those benefits into the processes which supports achieving the defined goals.
- Responsible for the operation and task management of the Service administration and reporting team.
- Manage team performance to meet the KPI
- Support team to achieve results with the highest possible standard of quality and delivery
- Continuous improvement process ideas, including new initiatives
- Allocation and distribution of tasks across the team members
- Ensure all reports are delivered accurately and timely in accordance with the statement of work
- Ensure the effective performance and development of all reporting staff by setting functional context, developing role objectives and standards, providing essential information, tools and processes to get the job done.
- “Walk to talk” example in continues improvement.
- Responsible for providing a positive, safe and ethical working environment and learning culture for employees where people encouraged to take risk and challenge the status quo.
- Support the ongoing development of a culture of ethics, safety and environmental excellence.
- Coaching and training of Smart Building management team members and structured mentoring of high potential employees.
- Pays special attention to grow successors and potential champions.
- Master's or bachelor’s degree or a related field of study, or equivalent experience
- 5+ years of professional experience and knowledge in service management
- 2+ years of experience in team management
- Experience and awareness of IoT business applications in any business field
- Experience working with IT company products and operating systems
- Experience working with Service Desks and call triaging
- Bonus points: Experience in designing and improving customer experience through implementing new technologies
- Have strong analytic skills and can cope with unstructured or incomplete data and information
- Strong sense of curiosity and a desire to learn about digital technologies that can enhance customer experience
- Intermediate in English and fluent Hungarian
- A working location in 11th district
- Unique opportunity to participate in challenging and various projects
- Work together and learn from experienced team
- Career opportunities within MOL Group
- A competitive salary package including fringe benefits & variable bonus elements
- Free health program and participating in vivid company organised events