Service Desk Agent (L1) - GERMAN SPEAKING - PRIMARILY REMOTE - BUDAPEST
Get Work Iskolaszövetkezet
- Budapest
- Állandó
- Teljes munkaidő
- High School degree
- Fluent German language skills
- Upper-intermediate English skills
- Open for working in shifts - service windows: M-SAT: 7AM-11PM, SUN: 7AM-7PM
- Flexible, and dynamic personality
- Customer-centricity mindset, and problem-solving skills
- Experienced in any customer service fields is an advantage
- Addressing clients' IT problems
- Managing end-user inquiries through various channels, including tools, phone, and email
- Maintaining accurate records and administrative tasks, including call logging in the ticketing system
- Escalating issues beyond your scope to the appropriate teams
- Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
- Competitive salary
- Cafeteria
- Sing-up bonus
- Medicover health- and Generali life insurance
- Work commute supplement
- Monthly public transportation (BKV) pass price
- Office parking space
- Safety glasses reimbursement
- Language course reimbursement
- Childbirth supplement
- Baby pack in case of childbirth
- Bring your kids to work
- Voluntary pension- and health fund membership fee contribution
- Széchenyi Recreation Card
- Fitness discount
- A youthful, dynamic working environment
- Please apply via "Jelentkezem az állásra" button underneath!