Service Desk Agent - German speaking

Debrecen, Hajdú-Bihar
Állandó
Teljes munkaidő

27 napja

Overview:Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. Responsibilities:

Provide Excellent Customer Support
Answering incoming customer calls and help clients with their IT technical issues
Follow up and solving IT incidents
Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
User Management
Resolving issues as per KB instruction
Responding to incoming emails
Ensuring that service quality levels fully meet expectations

Qualifications:Qualifications

Excellent and certifiable level of German (C1)

Experience

Experience in Customer Service by telephone
Experience in helpdesk or Technical support

Skills:

Advanced multitasking skill
Friendly and customer focused attitude
Excellent Communication skills.
Excellent trouble shooting skills.
Quick adaptor
Availability to work a Saturday every 2-3 months
Team player
Capable to handle punctual moments of stress.
Priority Handling

NSC Global

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