Service Desk Representative (L1) - PORTUGUESE SPEAKING - PRIMARILY REMOTE - BUDAPEST

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Budapest
Állandó
Teljes munkaidő

1 hónapja

Pozíciócsoport:SzellemiMunkavégzés helye:BudapestBudapest - XI. kerMunkavégzés jellege:Teljes munkaidőNyelvismeret:A felsoroltak közül mindegyikKözépfok B - AngolFelsőfok C - PortugálKategória:IT / InformatikaIt asszisztensÜgyfélszolgálat / Vevőszolgálat / SzolgáltatásDiszpécserTelefonos ügyfélszolgálatÜgyfélszolgálati munkatársOur client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiencyJoin them now!Portuguese Speaking Service Desk RepresentativeLocation: Budapest (HQ in 9th district) - One office day per weekService Window: M-F 9 AM - 5 PMRequirements:

Residence permit or EU citizenship
High School degree
Fluent Spanish&Portuguese language skills
Upper-intermediate English skills
1.5 years in customer service or 1 year in Service Desk/IT support
Flexible, and dynamic personality
Customer-centricity mindset, and problem-solving skills

If you join them, your responsibilities will be:

Addressing clients' IT problems
Managing end-user inquiries through various channels, including tools, phone, and email
Maintaining accurate records and administrative tasks, including call logging in the ticketing system
Escalating issues beyond your scope to the appropriate teams
Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions

What they offer:

Competitive salary
Cafeteria
Sing-up bonus (for a min. of 1.5 years of CSR or 1 year of SDA experience)
Medicover health- and Generali life insurance
Work commute supplement
Monthly public transportation (BKV) pass price
Office parking space
Safety glasses reimbursement
Language course reimbursement
Childbirth supplement
Baby pack in case of childbirth
Bring your kids to work
Voluntary pension- and health fund membership fee contribution
Széchenyi Recreation Card
Fitness discount
A youthful, dynamic working environment

How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora.bernad@getwork.humunkaerő-kölcsönzés eng.sz.: 10057-1/2012-0100-1046munkaerő-közvetítés eng.sz.: 10097-1/2012-0100-848minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021

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