IT SMO Service Portfolio Manager
Hydro
- Székesfehérvár, Fejér Budapest
- Állandó
- Teljes munkaidő
- Provides an overview of the organization's service offerings, including information about their business value, investment, performance, and dependencies.
- It focuses on the strategic management of services and helps in decision-making related to service development, improvement, and retirement.
- Ensuring effective governance of the service portfolio.
- Identify opportunities for service improvement, expansion, or retirement based on customer feedback, market trends, and business priorities.
- Owns the Service Architecture Management, defining the components, relationships, and interactions of a particular service to ensure its effective implementation and delivery.
- Aims to create a blueprint or design that guides the development, deployment, and management of the service throughout its lifecycle.
- Service Design and Service impact assessment
- Service Pipeline, Catalogues & Retired Service Managements
- Ensure service offerings are properly documented, communicated, and regularly reviewed for accuracy and relevance;
- Development and Operate of Service Transition Framework, related methodology and the Handover Process
- Service Transition Management
- Coordinate the transition of new or changed services into the production - Service Acceptance Criteria (SAC)
- Coordinate IT Service Delivery's Resources towards Project Teams, manage required escalations and drive remediations
- Continuous Service Transition Improvements
- Establish Portfolio governance processes and frameworks to effectively manage the service portfolio.
- Regularly report on service portfolio performance, including financials, customer satisfaction, and service roadmap updates.
- Works closely with Service Management Office's Governance lead
- Define and monitor service-level agreements (SLAs) to ensure service quality, availability, and performance targets are met Ensures SLAs, OLAs and UC are delivered according to specification
- Run continuous Gap analysis & Deviation management
- Coordinate with internal stakeholders and external vendors to ensure seamless service delivery and customer satisfaction.
- Drives Service Financial management, Pricing and True-up improvements
- Ensure baselines for Measurements and Benchmarking are established
- Focus on Continual Service Improvements
- Developing and Executing the service portfolio strategy,
- Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape.
- Collaborate with stakeholders to define service offerings, pricing models, and service delivery strategies.
- Lead the identification and evaluation of new service opportunities, working closely with product development teams.
- Drive the innovation of existing services by analyzing customer feedback, market demands, and emerging technologies.
- Collaborate with cross-functional teams to design and develop new service offerings,
- 10+ Years of work experience in Enterprise Service Management or similar role
- BSc/MSc in Computer Science, Information Technology, Computer Engineering or related technical field or equivalent experience.
- ITIL lifecycle module (ITIL c3 / ITIL 4)
- Fluency in English
- Strong leadership capabilities, having the ability to communicate effectively with a diverse set of customers or partners, across multiple disciplines
- Min 4 years of experience in People managment
- Working at the world's only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package