Czech and Slovak Speaking Service Desk Agent

• As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
• Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
• Keep the user informed and follow-up ongoing cases
• Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
• Be proactive - identify deeper drivers of customer needs
• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

• Fluent in Czech and Slovak languages and has conversational English language knowledge
• BASED IN HUNGARY OR WILLING TO RELOCATE
• Loves helping customers, communicates clearly and has excellent problem solving skills
• Has a strong customer service focus
• Having experience in customer service that’s an advantage, but we will provide full professional training
• Pays close attention to the details
• Enjoys learning new things and develops – adopts changes easily and be flexible
• Confident user of MS Office package

• Coming from abroad? We help you with a relocation package
• Possibility to work from home (in Hungary) after 3 months
• Competitive salary, bonuses and cafeteria benefits
• Paid professional training lead by our professional trainers
• Stable and international company background
• Multilingual environment, native colleagues from more than 25 nationalities
• Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
• Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

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