Service Desk Agent (L1) - CZECH SPEAKING - HYBRID - BUDAPEST

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Budapest
Állandó
Teljes munkaidő

2 hónapja

Pozíciócsoport:SzellemiKarrierszint:junior 1-2 éves tapasztalatMunkavégzés helye:BudapestMunkavégzés jellege:Teljes munkaidőTávmunkaVégzettség:EgyetemNyelvismeret:A felsoroltak közül mindegyikFelsőfok C - AngolFelsőfok C - CsehKategória:Ügyfélszolgálat / Vevőszolgálat / SzolgáltatásDiszpécserTelefonos ügyfélszolgálatÜgyfélszolgálat vezetőÜgyfélszolgálati munkatársVevőszolgálatOur client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiencyJoin them now!Czech Speaking Service Desk AgentLocation: Budapest (HQ in 9th district) - Two office days per weekRequirements:

High School degree
Fluent Czech language skills
Upper-intermediate English skills
Open for working in shifts - service window: M-F 7AM-8PM, SAT 7AM-4PM
Flexible, and dynamic personality
Customer-centricity mindset, and problem-solving skills
Experienced in any customer service fields is an advantage

If you join them, your responsibilities will be:

Addressing clients' IT problems
Managing end-user inquiries through various channels, including tools, phone, and email
Maintaining accurate records and administrative tasks, including call logging in the ticketing system
Escalating issues beyond your scope to the appropriate teams
Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions

What they offer:

Competitive salary
Cafeteria
Sing-up bonus
Medicover health- and Generali life insurance
Work commute supplement
Monthly public transportation (BKV) pass price
Office parking space
Safety glasses reimbursement
Language course reimbursement
Childbirth supplement
Baby pack in case of childbirth
Bring your kids to work
Voluntary pension- and health fund membership fee contribution
Széchenyi Recreation Card
Fitness discount
A youthful, dynamic working environment

How to apply?

Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: dora.bernad@getwork.humunkaerő-kölcsönzés eng.sz.: 10057-1/2012-0100-1046munkaerő-közvetítés eng.sz.: 10097-1/2012-0100-848minősített foglalkoztató nyilvántartási szám: BP/0701/67674-4/2021

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