Customer Support (German)

JSAN

  • Dunaharaszti, Pest
  • Állandó
  • Teljes munkaidő
  • 13 napja
JSAN Consulting provides technology consulting services throughout Europe, USA and APAC, and we pride ourselves on our highly professional and service focused approach. Our unique value proposition of being better, faster and less expensive is compelling to our clients, most of whom regard us as a long term partner helping them to achieve their business objectives.The RoleRoles and Responsibilities
  • Handle phone calls with customer queries and provide resolution to end users.
  • Escalate priority issues per Client specifications to the immediate lead as applicable.
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
  • Provide exemplary customer satisfaction.
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
Ideal ProfileApplicant’s Specifications & Qualification:
  • Strong verbal communication skills in German language (Minimum Proficiency level of strong C1
  • Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
  • Customer Centric Mindset
  • German Culture awareness
  • Excellent customer service skills
  • High problem-solving skills
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Able to handle complex activities with excellent quality.
  • Ability to work in Highly dynamic and high call volume environment.
  • Comfortable with working from office.
  • English language skills are preferred (not mandatory)
  • Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
  • Passionate towards serving the customer and displays high levels of customer obsession.
  • Flexible to work in rotational shift /National Holidays/Weekends
  • High emotional intelligence and soft skills with the ability to serve high-profile customers.
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop
  • Experience in a multi-system environment
  • Experience in a contact center or customer service Environment
  • Initial ~8 Weeks in office (During training phase)
  • Part timers if onboarded to be working Full time during training (Initial ~8 Weeks)
  • Willingness to use their own device.
Preferred Competencies:
  • Demonstrates a strong customer service orientation.
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  • Friendly and upbeat style
  • Ability to handle difficult or irate customers effectively.
  • Ability to set expectations and deliver information in a positive and articulate well.
  • Investigates and takes action to meet customer’s needs.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Professional and positive in interactions with others and is able to establish rapport quickly
  • Treats others with courtesy and respect
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Computer Hardware
  • A role that offers a breadth of learning opportunities

JSAN