Customer Support (German)
JSAN
- Dunaharaszti, Pest
- Állandó
- Teljes munkaidő
- Handle phone calls with customer queries and provide resolution to end users.
- Escalate priority issues per Client specifications to the immediate lead as applicable.
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Provide exemplary customer satisfaction.
- Meet quality standards on all handled contacts
- Complete hours of staffed time on all rostered days
- Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
- Strong verbal communication skills in German language (Minimum Proficiency level of strong C1
- Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
- Customer Centric Mindset
- German Culture awareness
- Excellent customer service skills
- High problem-solving skills
- Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Able to handle complex activities with excellent quality.
- Ability to work in Highly dynamic and high call volume environment.
- Comfortable with working from office.
- English language skills are preferred (not mandatory)
- Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
- Passionate towards serving the customer and displays high levels of customer obsession.
- Flexible to work in rotational shift /National Holidays/Weekends
- High emotional intelligence and soft skills with the ability to serve high-profile customers.
- Achieve goals on time with excellent customer care
- Ability to learn, acquire knowledge and develop
- Experience in a multi-system environment
- Experience in a contact center or customer service Environment
- Initial ~8 Weeks in office (During training phase)
- Part timers if onboarded to be working Full time during training (Initial ~8 Weeks)
- Willingness to use their own device.
- Demonstrates a strong customer service orientation.
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively.
- Ability to set expectations and deliver information in a positive and articulate well.
- Investigates and takes action to meet customer’s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
- Opportunity within a company with a solid track record of performance
- Join a market leader within Computer Hardware
- A role that offers a breadth of learning opportunities