Service Desk Agent - German (Debrecen) Junior
- Debrecen, Hajdú-Bihar
- Állandó
- Teljes munkaidő
Customer support is covered from 8:00 until 17:00, from Monday till Friday.Work from home is optional. Responsibilities:Job description:
- Set up tours in ITAM
- Cluster the same geographic locations of the same site into a group for the tours
- Do weekly report on cancellation, “no show” or escalations of the users.
- Communicate with the users on scheduling, rescheduling or escalations (in German)
- Assign Roll-Over engineers with a delivery list (name, location and serial numbers of the staged devices)
- Co-ordinate with our Staging Centre in München on the staged devices and delivery (preferably in German)
- Must be fluent or possess an advanced level in German.
- All interested candidates must be in possession of a valid EU passport.
- Full training to be provided.
- Strong customer- and result-orientation
- Team spirit
- Good interpersonal and communication skills (verbal and written)
- Basic understanding of easy-to-handle administrative tasks
- Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only)
- Social competency to handle also hard emotions
- Good ability to handle stress
- Dynamic and fast-growing company
- Multinational environment
- Professional development opportunities
- Challenges and exciting projects
- Supportive environment
- Outstanding teamwork
- Work-life balance
- Hybrid working opportunity
- Flexible approach
- Treating people with humanity