Technical Support Analyst - Polish speaking - Budapest

Randstad

  • Budapest
  • Állandó
  • Teljes munkaidő
  • 3 napja
Our business partner is looking for a Polish speaking Technical Support Analyst to join their team.If you have experience in customer support, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!Take ownership of customer issues and ensure resolution.
Diagnose and troubleshoot hardware/software problems.
Follow escalation procedures for unresolved cases.
Provide accurate, timely support and adjust communication to the customer’s technical level.
Share product and service information per call handling protocols.
Resolve contacts efficiently while maintaining quality.
Escalate issues as needed per client procedures.
Ensure data privacy compliance.
Maintain positive communication with customers, team, and partners.Elvárások / RequirementsPrevious experience in Technical Support or similar field is an advantage but we also welcome entry-level candidatesFluent Polish and middle level English knowledgeGood Knowledge of Microsoft Office productsHighly customer focused attitudeExcellent communication skills (both written and oral)Excellent organizational skills and good attention to detailExcellent problem-solving skillsExcellent time and people management skillsA High school diploma or equivalent is the minimum requirement, College level preferred.Amit nyújtunk / BenefitsWhat we offer:Competitive salary and benefit packageSupportive working environmentTraining supportLong-term career opportunity

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