Customer Service/Logistics Coordinator (with experience in the electronics industry)

• Answer customer incoming calls/chat/emails
• Enters orders into ERP system
• Responds to price, availability & basic technical inquiries
• Support properly designed technical specifications towards customers
• Use of company portals
• Coordinates shortage, overage, damage claims and returns
• Coordinate technical related claims with cooperation of the relevant engineering team
• Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
• Schedules and executes shipments in cooperation with logistics, customers and forwarders
• Handles document requests and export documentation
• Maintain customer service related master data
• Cooperate with the related operational teams to supply the highest standard of customer reaction

• Advanced English and Hungarian, knowledge of German or other European language is a plus
• Minimum 5 years experience in customer service in the electronics industry
• Good technical insight
• Experience in any type of ERP system
• High customer focus
• Experience with CRM Sales Force system or SAP as a plus

• Stable, multinational background
• Cafeteria
• Performance-based variable pay
• Discounted meal option
• Sports support
• Monthly company events

WHC