Dutch Customer Solutions Specialist (Home-office)

Transcosmos

  • Debrecen, Hajdú-Bihar
  • Állandó
  • Teljes munkaidő
  • 1 hónapja
  • Gyors jelentkezés
Support that matters – Empowering customer success through you!Are you ready to thrive in a fast-paced, international environment where your contribution truly counts? Join us as a Customer Solutions Specialist and become a key player in supporting our valued customers!Key Responsibilities:
  • Handle incoming phone calls, emails, and support tickets.
  • Assist customers with billing and contract-related queries.
  • Educate customers about our services and system functionalities.
  • Contact customers to arrange installation appointments, coordinating with subcontractor technicians.
  • Standardized troubleshooting for software and hardware issues.
  • Maintain records of customer interactions, update accounts, and manage documentation.
  • Follow communication procedures and internal guidelines.
  • Go the extra mile to engage and satisfy customers.
  • Perform additional ad-hoc tasks aligned with business needs.
RequirementsRequirements:
  • Previous experience in Customer Service (preferably supporting technical products in SSC/Contact Centre).
  • Minimum B2 level English (written and spoken).
  • Minimum C1 level Dutch (written and spoken).
  • Excellent communication skills, problem-solving mindset, and team spirit.
Benefits💡Why Join Us?Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
  • To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment in Debrecen
Be the first point of contact for our customers and help us deliver outstanding service!📩If you want to be part of a dynamic and supportive team and meet the above requirements, please send your CV.

Transcosmos