Service Support Specialist (French or Spanish)

• Provide technical support for enterprise customers using skills gained from internal trainings.
• Support Voice and Data technology devices, including Avaya and Cisco products.
• Handle cases mainly via ticketing system - only minimal customer phone calls are required.
• Focus primarily on preventive issue management, and reactive error resolutions.
• Coordinate resolution end-to-end between customer, supplier, and resolver teams.
• Manage contractual obligations with suppliers when needed.

• 6+ months in customer service, order management, sales support or IT service desk positions
• Ability to meet customer needs aligned with business requirements.
• Cooperative and positive attitude when working in a team to achieve common goals.
• Strong communication skills, able to convey information effectively and create a positive first impression.
• Ability to systematically analyze and organize aspects of complex problems or situations.
• Accountability for decisions and their consequences.
• Proactive attitude to anticipate and solve issues.
• Good stress management skills in a fast-paced environment is an advantage.
• Open to work in shifts
• Fluent in English and French or Spanish languages

• ITIL and Cisco troubleshooting experience is a plus.

• Flexible shift schedule, easy to combine with studies or other commitments.
• Competitive benefits package: cafeteria, bonus, home office allowance, AYCM, glasses reimbursement, Uniqua insurance.
• Continuous learning opportunities with internal trainings and professional development.
• Career progression with options to grow in a technical expert track or in a people-oriented leadership path.

Karrier Hungária