Swedish-speaking Service Desk Agent to Budapest, Hungary
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- Budapest
- Állandó
- Teljes munkaidő
- Strong problem resolution and communication skills
- Fluent Swedish Language
- Strong communication level of English (B2+)
- IT Awareness
- Relevant experience is an advantage
- Excellent in verbal & written communication
- Problem solving abilities, strong logical analytics
- Ability to work independently and in a team environment
- Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
- Ticket life cycle handling
- Co-ordination between customers, resolver groups and 3rd parties
- Incident handling and escalation management
- Remote troubleshooting for:
- Desktop machines, laptops, Notebooks
- Printer Services: network printers - Le
- iPhones, iPad, iPods
- Backup system support;
- Updating current infrastructure;
- Deploying/support new equipment;
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage Service requests, software installations, new computer setups, upgrades, etc.
- Manage request fulfilment as per work flow tasks defined, access management through multiple portals.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.
- Multicultural environment
- Chance to be part of a growing organization
- Usage of languages
- Private health insurance
- Cafeteria benefits
- Venue easy to access and modern office near metro line
- Competitive compensation package
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