Application Support Analyst 1.5 - Polish Speaking
Cognizant
- Budapest
- Állandó
- Teljes munkaidő
- Primary Skills (Must have) - ITIL processes, Polish Language Application Support
- Proficient in speaking/writing in Polish language
- Good knowledge about implementation/deployment of Web/Desktop based applications
- Hands on experience on Windows environment (Windows Server 2016/2019/2022)
- Working knowledge of any ticket management tool (preferably BMC Remedy)
- Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess.
- Hands on experience supporting Applications with User Base speaking Spanish
- Working with VMs and Citrix Environment
- Knowledge about Manufacturing domain
Communicate with end Users in Polish language and work towards closure of Incidents/Service Requests/Problems and Change Requests
Diagnose, troubleshoot and resolve technical issues, including account setups, Installations, Data fixes and System Configuration changes
Own Life Cycle of assigned applications. Create, update necessary documentation to record and maintain critical information
Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments
Continuous contribution towards knowledge baseYou will become an active member of the Support team that works closely with other IT teams. You are also responsible for the life cycle of in-house or packaged applications according to Client’s IT standards and manage the Applications end to end.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Mar 12 2024About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us