Senior Training and Quality Assurance Specialist

• Managing, updating, and creating training materials for the company and our clients
• Conducting onboarding for new hires and organizing regular training sessions (both online and in-person)
• Quality assurance: evaluating customer interactions (calls, chats, emails) and providing feedback
• Monitoring service processes, identifying improvement opportunities, and implementing changes
• Planning and coordinating training schedules
• Preparing reports on quality and performance trends, with recommendations for improvement

• Excellent communication
• Comfortable with systems for effective training and quality assurance
• Creative problem-solving

• Proficiency in Microsoft Office applications.
• Basic to intermediate IT support knowledge for technical training
• CRM experience is a plus

• Customer-focused mindset
• Strong presentation and training delivery skills
• Adaptable, performs well under pressure
• Independent, organized, and self-motivated
• Detail-oriented, ensures learning objectives are met
• Proactive and flexible, able to manage multiple projects simultaneously

• High school diploma or equivalent required; a college degree is preferred.
• Previous experience in BPO, Customer Service minimum 2-3 years, and/or technical account management is highly desirable.

• Previous experience working with Ticket Logging systems, SaaS or Sales fields.

• ·Proven track record demonstrating the skills, expertise, and leadership qualities outlined in this document.

• Fluent English (B2 or higher)

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment

Transcosmos